Information We Collect
- Account details such as email address, password hash, session data, membership status, and plan history.
- Payment records such as order IDs, provider names, payment status, timestamps, and webhook event metadata.
- Uploaded file metadata such as filename, file size, content type, storage status, share link status, and timestamps.
- Transfer access logs such as file identifiers, share link status, IP address, user agent, timestamps, quota usage, and error events.
- Messages you send to us for support, copyright complaints, account questions, or legal requests.
How We Use Information
We use information to create and secure accounts, store user files, generate share links, verify payments, activate paid access, enforce quotas, prevent abuse, troubleshoot transfers, respond to support or legal requests, and improve service reliability.
Payments
Payments are handled by third-party providers. We store payment status and order references needed to activate and audit memberships, but we do not store full card numbers or full private payment credentials.
Cookies and Sessions
We use essential cookies or similar session technology to keep users logged in, protect account actions, and maintain service security. Blocking essential cookies may prevent login or account features from working.
Limited Disclosure
We do not sell, rent, or trade personal information. EduQuill Transfer does not run ads, build advertising profiles, or use file activity for marketing. We disclose only the minimum information needed to trusted service providers that help us operate and improve the service, such as payment processing, hosting, security, and support tools. We may also disclose information when required by valid legal process or when necessary to protect users, prevent fraud, or respond to security threats.
Retention and Security
We keep information only as long as reasonably needed for service operation, payment records, security, legal compliance, and dispute handling. We use technical and organizational measures to protect account and service data, but no internet service can guarantee absolute security.
Your Choices
You may contact us to request access, correction, or deletion of account information where applicable. Some records may need to be retained for payment, fraud-prevention, security, or legal reasons.
Contact
For privacy questions, contact supporteduquill.com.