Choose the support path that matches your issue, then contact our team with the account email or order ID that helps us locate the right workspace quickly.
Use [email protected] for sign-in issues, payment questions, renewal changes, refund questions, or account recovery help.
Include your account email, order ID if available, payment provider, and a short description of the issue.
Use this path for upload problems, share controls, file-access issues, or workspace settings questions.
This is the right path when the issue is inside your EduQuill workspace itself.
Account-access questions can cover workspace requests, plan status, access controls, and unusual-access review.
Expected first response for normal support requests: within 1 business day.
Use the details below for billing, refunds, account, and compliance questions. We aim to send a first reply within 1 business day.
Refund and Cancellation Policy · Privacy Policy · Terms of Service · Digital delivery
Open Files & Uploads, choose a folder if needed, then upload directly into that workspace location. Larger uploads continue in resumable mode.
Create a share link from the files page, choose an expiry window, and revoke it later if needed. Private files stay private until you create a link.
EduQuill currently offers private SaaS workspace plans focused on private storage, access controls, share links, and controlled file delivery.
Paid plans include daily delivery and access allowances under fair use and anti-abuse rules, so the service stays stable. Exact numbers appear on your signed-in account page. You also see a clear message if a daily limit is reached.
Free visitors may face daily attempt or per-file free slots, and free downloads use a rate-limited channel. EduQuill members get a separate full-speed channel, higher daily allowances, and a private workspace with storage and share links. A 3DCG Hub account is separate from an EduQuill membership.
Email [email protected] with your workspace email or order ID for faster support.