1. Digital Service Delivery
EduQuill provides digital SaaS access to private storage capacity, share links, member access allowances, account controls, and related service features. Paid access may begin immediately after our server verifies a successful payment notification.
2. Refund Eligibility
Fees are generally non-refundable once paid storage access has been activated, files have been uploaded under the paid allowance, or paid transfer capacity has been used, unless required by law or approved by us in a specific case. We may review refund requests for duplicate charges, technical billing errors, or cases where paid access was not delivered.
3. Non-Refundable Cases
Refunds are usually not available for account misuse, violation of our terms, unsupported payment methods, expired plans, used storage or transfer quota, change of mind after activation, or inability to access user-uploaded files for reasons outside our service controls.
4. Cancellations and Renewals
Monthly, quarterly, and yearly personal plans are auto-renewing subscriptions. Your payment method is charged at the start of each billing period until you cancel. Lifetime plans are a one-time purchase and do not auto-renew.
To cancel a subscription before the next billing period, contact [email protected] from your account email, or use any cancel / manage-billing control offered by the payment provider (for example Creem). After cancellation, access usually continues until the end of the period already paid for, unless the account violates our terms or creates operational, security, or legal risk.
4a. Disputes and Chargebacks
If you have a billing problem, contact us first so we can review the order and, where appropriate, issue a refund or restore access without a card-network dispute. Opening a chargeback may temporarily suspend paid access while the payment is under review. We cooperate with payment providers and card networks when investigating disputes.
5. Lifetime Plans
Lifetime plans provide ongoing paid storage and controlled delivery access for the lifetime of your account and the EduQuill service after a one-time payment. There are no recurring renewal charges for that plan. Access remains subject to storage limits, fair-use controls, account security, anti-abuse review, acceptable-use rules, and these terms so we can keep the service stable for long-term members.
6. Failed, Reversed, or Disputed Payments
If a payment fails, is reversed, is refunded, or becomes the subject of a chargeback or dispute, we may suspend or remove paid storage and transfer access connected to that payment. We may also pause related accounts while reviewing fraud, billing risk, or abuse signals.
7. How to Request Help
For refund, cancellation, or billing questions, contact [email protected]. Include your account email, order ID if available, payment provider, purchase date, and a short explanation of the issue so we can locate the payment and review it.